Recently i visited subway in Ryde on the Isle of Wight, their accessible tolet was anything but accessible. I complained to Subway UK who told me to contact the franchise owner. Here is the chat.
Dear , I want to take a moment to thank you for contacting me and sharing your feedback regarding your recent Subway® experience. I appreciate your feedback and the time you took to share your point of view. I apologize your last visit did not meet your expectation. We would like all customers to be able to enter the restaurant, be served the food they have ordered and have a positive experience during every part of their visit. I have shared your feedback to improve our customer service. Thank you for being a loyal Subway® guest and we look forward to serving you again in the future.
and here is my response.
I will never learn. recently friend F and i decided to go for a carvery and booked on line at a re branded harvester, now called 'Stonehouse Pizza & Carvery'.
The booking part went fine, the car park had spaces, the restaurant was not busy. and that's where it all went downhill.
at the reception desk (two women with a laptop) we were behind a couple who were being told they should have booked, and there might be space in the bar. i commented quietly i'm glad we did.
so i gave my surname, and that was checked, and then... i have NEVER ever been addressed by my first name in ANY restaurant by a member of staff.
Names changed to protect the embarrassed!
Pretty soon certain people are going to stop meeting me for lunch. some of you may remember the last time i met up with friend E for lunch. this time we did it again, with similar, disaster results.
Traveling to Portsmouth we knew it was going to go wrong when Friend "E" said she had taken the wrong turn towards Portsmouth and transporting friend "M" ended up the wrong side. Then she couldn't find a suitable space in the car park so just dumped the car where she could.