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Wednesday, 15 September 2021 16:18

subway (not) accessible toilet. Update 18-9-21

Recently i visited subway in Ryde on the Isle of Wight, their accessible tolet was anything but accessible. I complained to Subway UK who told me to contact the franchise owner. Here is the chat.

Dear ,

I want to take a moment to thank you for contacting me and sharing your feedback regarding your recent Subway® experience.  

I appreciate your feedback and the time you took to share your point of view.  I apologize your last visit did not meet your expectation.  We would like all customers to be able to enter the restaurant, be served the food they have ordered and have a positive experience during every part of their visit. I have shared your feedback to improve our customer service.  

Thank you for being a loyal Subway® guest and we look forward to serving you again in the future.

and here is my  response.

Published in Rants