For the transcripts, i have changed the names of the agents, and the printers name.
To set the scene, the printer has a webchat form that can only be accessed while logged into your account, and you have to enter the basic first/last name, whats your issue into the boxes. I know for a fact these boxes were filled out with "do not use" in the first name and the question was "copy my postcard design to same sized flyer design"