I will never learn. recently friend F and i decided to go for a carvery and booked on line at a re branded harvester, now called 'Stonehouse Pizza & Carvery'.
The booking part went fine, the car park had spaces, the restaurant was not busy. and that's where it all went downhill.
at the reception desk (two women with a laptop) we were behind a couple who were being told they should have booked, and there might be space in the bar. i commented quietly i'm glad we did.
so i gave my surname, and that was checked, and then... i have NEVER ever been addressed by my first name in ANY restaurant by a member of staff.