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Wednesday, 15 September 2021 16:18

subway (not) accessible toilet. Update 18-9-21 Featured

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Recently i visited subway in Ryde on the Isle of Wight, their accessible tolet was anything but accessible. I complained to Subway UK who told me to contact the franchise owner. Here is the chat.

Dear ,

I want to take a moment to thank you for contacting me and sharing your feedback regarding your recent Subway® experience.  

I appreciate your feedback and the time you took to share your point of view.  I apologize your last visit did not meet your expectation.  We would like all customers to be able to enter the restaurant, be served the food they have ordered and have a positive experience during every part of their visit. I have shared your feedback to improve our customer service.  

Thank you for being a loyal Subway® guest and we look forward to serving you again in the future.

and here is my  response.

Hello

I am somewhat disappointed at your response. it reads very much like the
sort of email you would send someone who found your ice machine empty
instead of a completely disgraceful accessible toilet.

 Update 18-9-21

Dear ,

I want to take a moment to thank you for contacting me and sharing your feedback regarding your recent Subway® experience.  

I appreciate your feedback and the time you took to share your point of view.  I apologize your last visit did not meet your expectation.  We would like all customers to be able to enter the restaurant, be served the food they have ordered and have a positive experience during every part of their visit. I have shared your feedback to improve our customer service.  We will ensure that the accessibility to the toilet is free and apologise for the inconvenience caused.

Thank you for being a loyal Subway® guest and we look forward to serving you again in the future.

are these people one and the same? lets see

Hello Ms Yip,

I appreciate the time you took to copy and paste your standard complaint email to me. the main paragraph is word for word the same as the person at Ryde subway sent me.

Therefore i can only deduce 3 things, you are the same person, you do not care and just fire off the same email to everyone, you didn't actually read my complaint about your breach of the Equalities Act. 
Read 219 times Last modified on Saturday, 18 September 2021 23:19

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