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Thursday, 06 January 2022 19:49

Deliveroo can not tell the difference between cars and bikes Featured

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Chichester at 1230 Car parked on double yellow lines Area marked no stopping buses only Prevented a bus and lorry leaving side Road. Both vehicles had to reverse to get angle.

Hi Mandville, thanks for letting us know about this incident. We're sorry to hear about it. Before riding with Deliveroo, every rider completes a course in road safety training. Beyond this, all Deliveroo riders are given extra guidance to help make sure they're focused on road safety whenever they work with us. We expect all Deliveroo riders to obey the rules of the road. Your feedback informs the work our Rider Engagement Team do to make sure that we reinforce the importance of safety at all times when working with Deliveroo. Once again, we're sorry for your experience.

odd, they werent on a bike?!
We're referring to all riders of Deliveroo in general.

Obviously this was not a rider this was a car driver who blocked a bus lane. Parked illegally on double yellow lines. Blocked vehicles from exiting inside road etc etc.
We take reports like this very seriously. We will be sharing these details with our rider team to help improve our service and make sure something like this doesn't happen again in the future. We have extremely high standards for everyone working with Deliveroo. We're sorry that this time, those standards weren't met.

 

 
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