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Displaying items by tag: accessible

Friday, 24 June 2022 12:05

Pizza Rebellion rebels against users

Pizza machines in various locations across sussex where you can tap into a screen your order and a few minutes later its delivered, a fast food vending machine.

These are obviously popular with the numerous cheese loving junkies but as they are built inside a shipping container cause some issues with the less mobile snackers around. eg wheelchair users

When we raised concerns with the owner on twitter, they responded with the following polite

Published in Rants
Wednesday, 15 September 2021 16:18

subway (not) accessible toilet. Update 18-9-21

Recently i visited subway in Ryde on the Isle of Wight, their accessible tolet was anything but accessible. I complained to Subway UK who told me to contact the franchise owner. Here is the chat.

Dear ,

I want to take a moment to thank you for contacting me and sharing your feedback regarding your recent Subway® experience.  

I appreciate your feedback and the time you took to share your point of view.  I apologize your last visit did not meet your expectation.  We would like all customers to be able to enter the restaurant, be served the food they have ordered and have a positive experience during every part of their visit. I have shared your feedback to improve our customer service.  

Thank you for being a loyal Subway® guest and we look forward to serving you again in the future.

and here is my  response.

Published in Rants